1. Introduction
This Online Privacy Policy has been developed to reaffirm our commitment to the security and privacy of the information we collect from users on www.forsvip.com (hereinafter referred to as “ForsVIP”). This policy covers how ForsVIP treats data that identifies a user, whether collected directly on our website, mobile application, or through other channels such as customer service calls and WhatsApp.
ForsVIP contains links to external websites. We recommend that you consult the privacy policies of any third-party sites before providing your personal data.
2. Why We Collect Your Information
We request personal information to:
- Process and manage your VIP transfer bookings.
- Ensure the best possible service quality (e.g., providing the correct vehicle and requested extras).
- Communicate with you regarding your reservation.
- Send latest offers, promotions, and news (only with your consent).
- Improve the technical functionality of our platforms.
3. Data Collection Methods
ForsVIP collects personal identification data when:
- You register or make a booking on our website.
- You contact us via our customer service channels (WhatsApp, Email, Phone).
- You participate in our promotions or surveys.
Automatic Data: When you visit our website, we may automatically save data such as your IP address, browser type, operating system, pages visited, and the elements you clicked on. This helps us optimize the user experience on our Blocksy-powered platform.
Location Data: If granted permission, ForsVIP may collect device location data to provide features related to the service, such as determining precise pickup points or estimating arrival times. This data is shared only with the driver assigned to your transfer.
4. Sharing Data with Third Parties
To provide a seamless transfer experience, we share necessary information with:
- TRANSFER OPERATORS/DRIVERS: We share only the details required to perform the service (Lead passenger name, pickup/drop-off location, flight number, phone number, and special requests like child seats). We never share your payment details with drivers.
- PAYMENT PROCESSORS (Iyzico): All payments are handled via Iyzico, our secure payment gateway. During a transaction, your data is processed through encrypted protocols. In case of refund requests, we may share booking identifiers with the financial institution to facilitate the transaction.
- MAP SERVICES (Google Maps): We use Google Maps APIs to provide route visualization and address autocomplete features.
- COMPETENT AUTHORITIES: We may share personal information with government or investigating authorities if required by Turkish law (e.g., for security or legal proceedings).
5. Your Control Over Data
As a user, you have the following rights under KVKK (Turkey) and GDPR (EU):
- Access & Rectification: You can request a copy of your data or correct any inaccuracies.
- Cancellation/Erasure: You can request the deletion of your personal data when it is no longer needed for the service.
- Security: You are responsible for keeping your account password and booking reference numbers secure.
To exercise your rights, please contact our privacy team at: [email protected].
6. Use of Cookies
ForsVIP uses cookies to identify you when you return to our site, remember your preferences, and analyze our traffic. By using our website, you agree to our use of cookies as described in our Cookie Policy.
7. Data Controller Information
The processing of personal data on this platform is controlled by: ForsVIP Address: Istanbul, Türkiye Email: [email protected] Website: www.forsvip.com